We Are Changing Our Direct Debit Provider

Change of Payment Processor for Direct Debits to Function First From 16/11/2021, We, Function First are changing our payment processor for Direct Debit payments. Our new processor, GoCardless, will be responsible for all Direct Debit collections from this date. Read their privacy notice at gocardless.com/privacy. There’s no action required from you to continue paying by Direct Debit, and the change will not affect the service you receive in any way. The only change you will notice is that FUNCTIONFIRST will appear on your bank statement instead of Nest Management Ltd . All your payments will continue to be fully protected by the Direct Debit Guarantee, as detailed below.

If you have any questions about this change, please contact us on 015 2254 3787 or call the GoCardless customer service team on 020 7183 8674. Yours sincerely, Function First The Direct Debit Guarantee This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits If there are any changes to the amount, date or frequency of your Direct Debit GC re Function First will notify you 3 working days in advance of your account being debited or as otherwise agreed.

If you request GC re Function First to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by GC re Function First or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society If you receive a refund you are not entitled to, you must pay it back when GC re Function First asks you to You can cancel a Direct Debit at any time by simply contacting your bank or building society.

Written confirmation may be required. Please also notify us.